Shipping Policy
Thank you for shopping with us. We aim to process and deliver your order as quickly and safely as possible.
Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed.
Orders containing personalised products may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Delivery Times
Estimated delivery times begin from the date your order is dispatched.
- Standard Delivery: approximately 3–5 business days for UK deliveries.
- Express Delivery: approximately 1–2 business days for eligible UK orders.
- International Delivery: delivery times vary depending on the destination and shipping method selected at checkout.
Please note that delivery times are estimates and may be affected by weekends, public holidays, customs procedures, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery destination, order size, and selected shipping method.
Any applicable free-shipping promotions will be clearly displayed at checkout.
European Orders
For orders shipped to countries within Europe, applicable duties and taxes are generally handled on a Delivered Duty Paid (DDP) basis where this service is available.
This means customers should not normally be required to pay additional import duties or taxes upon delivery.
Tracking
Once your order has been shipped, tracking information will be provided by email when available.
Please use the tracking link provided to monitor the progress of your shipment.
Delivery Issues
If your parcel is delayed, damaged, or cannot be delivered, please contact our customer service team as soon as possible.
If a parcel is returned to us because the delivery address is incorrect, incomplete, or the parcel cannot be delivered, additional shipping charges may apply before the order can be reshipped.
Please make sure your delivery address and contact information are correct before completing your order.
Address Changes
Once an order has been submitted, we may not be able to change the delivery address because orders may enter processing immediately.
If you need to make a change, please contact customer service as soon as possible. We cannot guarantee that changes can be made after an order has been placed.
Restricted Items
Certain products may be subject to destination-specific shipping restrictions. If an item cannot legally or safely be shipped to your destination, we may cancel the affected item or order and issue an appropriate refund.
Delays Beyond Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs delays, strikes, public holidays, or other unforeseen events.